So what is ECM? Starting out as a Document Management System (DMS), which used computer software to store, manage and track documents electronically captured through the use of a document scanner. This later became Enterprise Content Management (ECM) which now includes tools for
various electronic content and documents related to organizational processes.
The new tools made for good measurements and the tracking of these documents when used with workflows. They also helped to identify ways to streamline tasks and eliminate potential pitfalls.
Some time ago we were approached for a mailroom DMS solution. Using our ECM software the project grew from simply scanning correspondence, to include workflows and metrics that the business operators use to make decisions. The non-movement of paper files made the client’s operations more efficient and very competitive. As a result our solution is now part of their core software solution for this major mortgage company with more than 700 software license seats.
Our ECM software is also used by a major bank to achieve compliance with the “Know Your Customer” banking act. The bank scans customer signature cards, letters of reference and transactions. These documents can then be quickly referenced and retrieved from any of the branches islandwide through our integration with their line of business app.
We also helped a major insurance company reduce the need for paper file movement. Together we designed ECM workflows that move scanned files electronically in our software. Notifications of any missing supporting documents, or the reviewing and the granting of approvals are all now done electronically through emails.
All of this is accomplished by our best-known software suite called OnBase by Hyland that has helped to improve customer service, reduce operating costs and minimize risk worldwide. It does this by providing instant access to all your data, documents and business processes from anywhere, using any device or in any application.
Is your business suffering from efficiency deficiency? Paper files overload? Difficulty sharing documents between people, departments and branches? Lack of integration between systems?